Care & support

Questions, answered with care

Find practical guidance on wick trimming, candle burn times, soap storage, ingredient details, packaging, gifting, and orders, or reach our care team directly.

Browse by topic

Guidance by category

Choose a topic to find clear answers on product care, orders, and gifting.

Product care

Candle and soap care

Trim wicks to about 5 mm before each burn, allow soy and flower wax candles to melt fully to the edge on early burns, and store soaps in a dry place between uses.

Orders

Tracking and delivery

Your order confirmation includes tracking details once your parcel is dispatched. Shipping timelines and courier information are set out on our shipping policy page.

Gifting

Packaging and personalisation

Our gift sets arrive in recyclable packaging. Ask our care team about gift notes and set customisation before you order.

Still have a question?

Our care team is happy to help with orders, product details, and gifting.